Shipping policy

SHIPPING & DELIVERY

Shipping Policy

We carefully prepare every order and work with trusted shipping partners to make sure your kitchen essentials arrive safely and on time.

Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed.

During holidays, promotional events, or periods of unusually high demand, processing may take slightly longer. If there is a significant delay, we will do our best to keep you informed.

Shipping Times

Destination Estimated Delivery
United States 5–10 business days
Canada 5–12 business days
United Kingdom 5–10 business days
Europe 5–12 business days
Australia 7–15 business days
Other International Destinations 7–20 business days

Delivery times are estimates and may vary depending on the destination, customs clearance, carrier delays, weather, and other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions on selected products, destinations, or orders.

International Orders

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, taxes, or additional charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or your local carrier.

If you still cannot locate your package, please contact us as soon as possible and we will assist you in investigating the shipment.

Incorrect Shipping Address

Please make sure that your shipping information is accurate before completing your purchase.

If you notice an incorrect address after placing your order, contact us immediately. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.

Lost or Damaged Packages

If your package arrives damaged, please contact us promptly and provide photographs of the package and the product so that we can investigate the issue with the carrier.

For packages that appear to be lost in transit, please contact us and provide your order number and tracking information.

Need Help?

If you have any questions regarding your order or shipment, our support team is happy to help.

Customer Support

Email: kwoonshop@gmail.com

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